Please read through our following House Rules prior to booking as this is a contractual agreement between guest and hosts. This agreement will be honored in all cases. Please ensure you understand our cancellation policy and purchase trip insurance when necessary. We value our guests experience and hope that you have a wonderful stay with us!

Total Guest Count:
- Please ensure that the total guest count on your reservation matches how many guests are coming as we add an additional nightly fee per person after 2 guests to aid in additional cleaning costs.
- No more than 4 guests allowed in the condo at any time due to HOA.
- We do not allow parties of any kind and you can be removed mid-stay for holding such events in our unit.
- No more than 2 persons allowed on reservation for stays of 28+ days.

No Pet Policy:
- No unauthorized pet visits/stays, $500 fee for presence of pet in unit, this fee applies to ESAs as well. Any and all damages incurred from the pet can be billed back to guest. Pet visits are defined as a pet entering the unit's front door. Our HOA does not allow them in the building.

No Smoking Policy:
- No smoking, $1,000 fee if determined to be smoking in unit + cost of replacement and repair items.
- Smoking is not allowed within 50' of building or in pool area per HOA

Parking:
We have 2 designated (free) parking spots in the Shandoka parking lot
- Guest is responsible for moving their vehicle during scheduled snow plowing, please pay attention to posted signs at entry of building and orange cones placed in the lot and move accordingly.

Check-in/Check-out Process:
- We cannot provide early check-ins and late check-outs. If the unit is ready earlier, we will let you know.
- Unauthorized late check-outs incur a $50/hour fee. If the 3 hour late mark is met, an additional $350 fee is added on to the hourly fee. If 4PM check-out time is met you will also be charged for the following nightly price.
- If our cleaners arrive and your items are still in the unit past check-out, they have permission to gather your things and set them in the hallway so they can start cleaning the unit for the next guest. Cleaners and homeowner not liable for personal items left post check-out.

Trip Insurance:
We strongly recommend trip insurance to our guests. Trip insurance covers you for things like: travel delays due to weather, flight cancellations, COVID diagnosis, unable to visit due to medical issues, surgeries, death in family, etc. Our cancellation policy does not cover you for these items and we do follow our cancellation policy in all cases.

Additional Cleaning Costs:
- No shoes in house, $100 fee or at cost for stains in rugs/carpet.
- Excessive cleaning charges can be billed back to you. Excessive cleaning costs is defined as the cleaners were unable to turn the unit in the time given from 10am to 4pm &/or having to take laundry offsite to do it because there was an excessive amount of soiled linens during the guest's stay.

Lost Items
We are not responsible for any lost items left behind by guest, or items that were shipped to the unit during your stay. We do make every effort to return items to guests that are of high value - electronics, jewelry, etc. for a minimum charge of $150.

Pool/Hot Tub
- Please note that the pool is closed from October 1st - Memorial Day. And the hot tub is closed October 1st - Thanksgiving day and for a month in April.
- No smoking of any kind is allowed in the pool area per HOA policy
- Refunds are not offered for inoperable appliances, hot tub or pool. We will make our best efforts to provide you with alternatives or fix the issue during your stay.